Terms of Service

Last updated: March 1, 2026 Welcome to Pavilion. These Terms of Service ("Terms") govern your use of the Pavilion marketplace platform ("Platform"), operated by Pavilion Marketplace, Inc. ("Pavilion," "we," "us," or "our"). By accessing or using our Platform, you agree to be bound by these Terms. 1. ACCOUNT REGISTRATION To buy or sell on Pavilion, you must create an account. You agree to provide accurate, complete information and to keep your account credentials secure. You are responsible for all activity under your account. 2. MARKETPLACE RULES Pavilion is a marketplace that connects buyers with sellers of surplus, liquidation, overstock, and secondhand goods. Pavilion does not own, possess, or inspect the items listed on the Platform. Sellers are responsible for: - Accurately describing item condition using Pavilion's standardized condition grades - Providing truthful condition disclosures - Fulfilling orders in a timely manner - Complying with all applicable laws and regulations Buyers are responsible for: - Reading listing descriptions and condition disclosures before purchasing - Paying for items promptly - Communicating with sellers through the Platform 3. CONDITION GRADES Pavilion uses a standardized condition grading system. Sellers must accurately grade items and provide detailed condition notes. Misrepresenting item condition is a violation of these Terms and may result in account suspension. 4. PAYMENTS All payments are processed through our secure payment system. Funds are held in escrow until the buyer confirms receipt and satisfaction or the return period expires. 5. RETURNS AND BUYER PROTECTION Pavilion offers Buyer Protection on all purchases. If an item does not match the listing description or condition grade, buyers may request a return within 30 days of delivery. See our Return Policy for details. 6. SELLER FEES Sellers pay a commission on completed sales. Current fee schedules are available on our Seller Pricing page. 7. SHIPPING AND FULFILLMENT Pavilion facilitates shipping and delivery through the following third-party service providers: a) ShipStation — Parcel shipping and last-mile delivery services. Sellers who offer standard parcel shipping or local delivery agree to ShipStation's terms of service and acceptable use policy. ShipStation provides shipping label generation, rate comparison, and package tracking across major carriers (USPS, UPS, FedEx, and others). b) ShipperGuide — Freight shipping services. Sellers who offer freight shipping for oversized, palletized, or heavy items agree to ShipperGuide's terms of service and freight policies. ShipperGuide facilitates LTL (less-than-truckload) and FTL (full-truckload) freight quotes and booking. By applying to sell on Pavilion, sellers agree to the terms and policies of the shipping providers listed above, as these services are integral to the Pavilion marketplace fulfillment experience. Pavilion reserves the right to update shipping providers and will notify sellers of any material changes. Sellers are responsible for: - Accurately providing package dimensions and weight for shipping quotes - Preparing items for pickup or shipment within the stated handling time - Complying with carrier packaging and labeling requirements - Ensuring items are properly packaged to prevent shipping damage 8. PROHIBITED ITEMS Certain items are prohibited from sale on Pavilion, including but not limited to: weapons, hazardous materials, counterfeit goods, stolen property, and items that violate intellectual property rights. 9. INTELLECTUAL PROPERTY All content on the Platform, including logos, design, and text, is owned by Pavilion or its licensors. Users retain ownership of content they create but grant Pavilion a license to use it on the Platform. 10. LIMITATION OF LIABILITY Pavilion is a marketplace platform and is not liable for the quality, safety, or legality of items listed. Our liability is limited to the fees paid to us. 11. DISPUTE RESOLUTION Disputes between buyers and sellers should first be resolved through our Resolution Center. If unresolved, disputes will be subject to binding arbitration. 12. CHANGES TO TERMS We may update these Terms from time to time. Continued use of the Platform constitutes acceptance of updated Terms. 13. CONTACT Questions about these Terms? Contact us at legal@pavilion.deals.