Pavilion Shield
Every eligible purchase on Pavilion is backed by Pavilion Shield. It covers incorrect items, missing parts, material misrepresentation, and shipping damage. Buyers shop with confidence, and confident buyers buy more.
The problem
Surplus buyers hesitate. They see a deal, but they worry: What if the item isn't what the listing says? What if parts are missing? What if it arrives damaged? That hesitation kills conversions. And when a buyer does get burned, they don't come back — to you or the platform.
How it works
Every eligible Pavilion purchase is automatically covered. No opt-in, no upsell, no extra fee at checkout.
Shield covers: incorrect item shipped, missing parts, material listing misrepresentation, damage in transit, wrong product in box, and major undisclosed defects.
When a buyer files a claim, Pavilion reviews the evidence, mediates the resolution, and handles refunds or credits. You don't have to negotiate with upset customers.
Your dispute rate feeds into your Sentinel trust score — fewer issues mean better visibility and faster payouts.
Why this matters for your business
Shield isn't just buyer protection — it's your competitive advantage. Buyers convert at higher rates when they know they're covered. And because it's built into every transaction, you never have to explain your return policy or deal with "is this legit?" questions.
Fewer disputes, higher conversion rates, and repeat customers who trust every purchase.